Distance learning is mushrooming because the benefits are so compelling. The most common reason for utilizing distance learning is convenience. No travel, no travel expenses, no lost productivity. Additional benefits will vary with the type of delivery system. Benefits of CSG Interactive Web Conferences are listed below.

Delivery of Training CSG has rejected the static, on demand correspondence course format. We have chosen to deliver our programs live, to allow interaction and collaborative learning. We have also chosen the live format to provide per connection pricing that allows any number of staff to attend for one low price. The benefit to your organization is a broader reach of concepts important to your organization.

Quality of Programming We at CSG have assembled a quality system (patent pending) of delivering training. CSG presenters are experts in their fields- you have traveled to see these keynote speakers at national conferences. CSG delivers these experts to your desktop or conference room.

A discussion panel provides authentic, dynamic discussion each conference. Attendees can contribute their perspectives to the dialogue, via e-mail to presenters, or live to the group. Written materials accompany each program, providing reinforcement of concepts. Pre and post conference discussion materials are available at a nominal additional charge.

Program content has been reviewed by the licensing boards on a state and national level. We are pleased to offer continuing education credits to our engineering and architectural clients. Per location Certificates of Completion are issued to attendees. Certificates comply with auditing requirements and can be useful for many other purposes (see Marketing Director, Risk Manager, below).

Comparative costs by delivery method:

	Cost	Cost x 20 staff
CSG Interactive Web Conferences:	$249 per hour	$249
On-Line Correspondence Courses	$29-$59 per hour	$580 - $1,180
In-House Training by Consultant	est. $64 per hour	$1280
Individual Seminar Offsite - Local	est. $90 per hour	$1800
Individual Seminar - Out-of-Town	est. $148 per hour	$2960

Training Managers

Reduce Training Expenses. CSG web conferences eliminates the need for expensive travel and reduces overhead charges for out-of-the-office seminars and conferences. All-day internal training programs can also be decreased, reducing expenses of training consultants and overhead charges for staff. Group pricing allows multiple staff to obtain training at one low price. Comparative costs for professional development training are listed above.

Strengthen Existing Training Programs. National experts provide additional insights and expertise to supplement and enhance credibility and effectiveness of internal training programs. A variety of new voices and perspectives from CSG presenters and expert panel members overcomes the "stale voice/stale message" problem inherent with many in-house training programs.

Professional Continuing Education. CSG webconferences are designed to meet professional licensing continuing education requirements in all 50 states. The frequency of our programs permits annual requirements to be accumulated throughout the year, at a cost which lowers as your participation increases. CSG also maintains a database of individual and organizational attendance to assist in documenting compliance and auditing requirements.

Reduce Program Development Costs. CSG offers a wide selection of interactive programs and presenters, eliminating much of the time and expense to develop training programs in-house. Adapting our programs for your private use is a cost-effective alternative to hiring outside consultants to develop and present a series of training programs.

Implementation Process. CSG provides reference materials and implementation guidance to in-house webconference coordinators to integrate webconference learning into business and project practices. Nearly all of our programs include a document or similar tool which can be used to immediately implement the subject of the program into everyday practice.

Reinforcement of Learning. CSG offers a mentor's guide for leading pre or post-webconference discussions on each program to reinforce learning points and to more fully integrate the topic into your firm's practices. Test and answer guides are also available.

Customized Programs. CSG will work with internal training personnel and technical experts to customize and present in person or web-based programs which address specific firm needs, goals and priorities. These customized programs are well-suited for firms with more than 20 locations who desire uniform, consistent training to reach all offices cost-effectively.

Enhanced Employee Morale. Employees feel valued when offered training which will enhance their career. CSG webconferences allow its customers to expose a wide range of employees to valuable training and skill-building at no incremental cost. Group pricing enables junior personnel to attend and share in experiences and insights training budgets typically do not allow.

Marketing Director

Innovative Method to Reach Potential Clients by Placing Technical Experts on National Web conferences.

Demonstrating Technical Expertise. CSG presenters utilize a discussion panel of experienced industry personnel to provide additional insights and perspectives on each conference. Contact us for information on getting your experts on CSG discussion panels on conferences of particular interest to your clients. Expert panelists bring a balanced body of experience and demonstrate their knowledge and expertise during these programs to a national audience of potential clients. Your technical staff can demonstrate your firm's body of expertise on subjects of vital interest to your clients when highlighted as an expert on our national program.

Turn Technical Staff into Effective Marketers. Technical experts on your staff can deliver expertise directly to your clients. Invite prospective clients to attend a web conference in your conference room and conduct pre or post-presentations highlighting your expertise. Invite potential client decision-makers into your conference room, or send your experts to your clients in the comfort and convenience of their offices. Contact us for information.

Customized Marketing Web conferences. Firms can hold private web conferences that feature the technical expertise of your staff in conjunction with CSG's nationally-recognized presenters. Invite current and prospective clients to attend and observe your firm's areas of expertise in a web conference environment. Contact CSG for pricing options.

CEO/CFOs

Improved Profitability

Payment for Extra Work. Every design professional firm can increase their profits by at least 50%, says industry management consultant David Stone of FMI. CSG provides more than 25 programs emphasizing profitability improvement. With twenty staff attending a lunch-time program, a comprehensive 12 program on profitability issues would cost less than $150 per person- about one billable hour. A return on investment far in excess of 100% can be achieved by implementing the profitability tools and guidance provided during the CSG web conference.

Reduced Training Expense. CSG web conferences reduce the need for expensive travel and overhead charges required with attending off-site seminars and conferences. The cost of all-day internal training programs can also be decreased, reducing expenses of training consultants, training development and overhead charges for staff. Comparative costs for professional development training per person are listed at the top of this web page.

Reduced Insurance and Claim Expenses. Professional liability insurers recommend CSG Web conferences to supplement and strengthen existing in-house training programs. Insurance premiums may vary as much as 5-10% based on perceived effectiveness of risk management programs and actual claims histories. An 8-program risk management series of web conferences would cost less than $100 per person trained (assuming attendance of 20 staff), but would generate a minimum return on investment greater than 100% if only a 2% premium reduction were achieved as a result of using the CSG web conferences. Substantially higher benefits are available for firms with below average risk management programs or spotty claims histories.

Risk Managers/Insurance Brokers

Control Insurance Costs

Strengthen Existing Training Programs. CSG programs are designed to strengthen existing training programs. Recommended by leading professional liability insurers, proof of completion of CSG interactive web conferences can help insureds negotiate more favorable insurance costs. Firms in high risk markets or below-average claim history facing loss of all insurance coverage can use CSG web conferences to preempt potential loss of insurance.

Great Return on Investment (ROI projections are based on a cost for the 8 program series is $1,800 per office location, with 20 participants on each web conference). An 8 program series of risk management programs for project professionals can provide a minimum $100 insurance premium reduction per professional (based on a 2% premium reduction) at a cost of less than $100 per person. This represents a minimum return on investment 100%. Actual savings in insurance premiums can be as much as 5-10% of total premium, depending on how the underwriter evaluates the potential benefit of the risk management program.

Insurance premium savings are based on insurance underwriter indications that up to 10% variance is available to reflect poor to excellent risk management programs and claim history.